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Book Details :
Published on: 2012-03-31
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Original language: English

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose.Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. EnvironmentalChemistry.com: Environmental Chemistry ... We provide environmental chemistry and hazardous materials news information & resources including: in depth articles; a detailed periodic table of elements ... Stealth Euthanasia: Health Care Tyranny in America ... Introduction. There are numerous books about the history of euthanasia and eugenics proposals in our society. This book is not one of those. It offers a rare glimpse ... Effects on Women - Destructive Advertisements 1) Advertisements encourage women to be submissive and dress provocatively: Advertisements have encouraged women to be submissive and dress provocatively for ... Conspirators Hierarchy: The Story of the Committee of 300 - 3 INSTITUTIONS THROUGH WHICH... CONTROL IS EXERCISED . Section 1. Profiling is a technique developed in 1922 on command of the Royal Institute for International ... Feeling - Wikipedia A gut feeling or gut reaction is a visceral emotional reaction to something. It may be negative such as a feeling of uneasiness or positive such as a feeling of ... Unnervingly human androids coming to a future very near you The hyper-real robots that will replace receptionists pop stars... and even sex dolls: Unnervingly human androids coming to a future very near you Feeling rules - Wikipedia Feeling rules are socially shared norms that influence how people want to try to feel emotions in given social relations. This concept was introduced by sociologist ... Emotional labour: Just another buzz word? - International ... In this editorial we consider the concept of emotional labour and its implications for contemporary health care practice. We note the rapid growth of research and ... Beautiful Mind: Episode 6 Dramabeans Korean drama recaps Our hero has always been confident and assertive in everything he does at the hospital but just because he usually gets the right diagnosis doesnt mean hes ... Doktora tez neri sunum taslak - SlideShare Doktora tez neri sunum taslak 1. Bireysel Belirleyicilerin alanlarn Duygusal Emek Gsterimleri Ve Dindarlk Dzeylerinin ...
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